Our Company History

2013
Founded

Infitecs was founded in 2013 by ex Professional Services Executives who felt that China was emerging as a competitive alternative to the traditional off-shore outsource regions such as India and the Philippines. We set up our practice (via acquisition) in Guangzhou with registered business licenses in both Australia and Singapore.

Our CEO lives in Australia, as do 2 of our other Board members. We have a local Director in Singapore and Ellen He runs the China business.

Mission

We do not compete with large Global outsourcers. We believe the gap in the outsource services industry is for small, low-cost service organisations who can be trusted to deliver various business processes and projects for their clients at a compelling price.

We believe in partnership, low risk operations and consistently high quality. We are nimble, available and responsive and pay close attention to maintaining a real relationship with your key people to ensure that we deliver exactly what we promise.

Mission

We do not compete with large Global outsourcers. We believe the gap in the outsource services industry is for small, low-cost service organisations who can be trusted to deliver various business processes and projects for their clients at a compelling price.

We believe in partnership, low risk operations and consistently high quality. We are nimble, available and responsive and pay close attention to maintaining a real relationship with your key people to ensure that we deliver exactly what we promise.

Objectives

Infitecs aims to deliver value for all stakeholder groups. To achieve this the following lists highlight many of our processes and procedures to ensure we are maintaining focus and commitment to our objectives.

Client Satisfaction

  • Maintain service levels according to our agreements.
  • Compile accurate data to provide transparency.
  • Deliver services that comply with acceptable IT and Data Security standards.
  • Create Standard Operating Procedures for all our account teams and maintain training materials.
  • Commit to reporting and communication cycles.
  • Follow our Quality Management Procedures to remove errors and drive improvements.
  • Nurture a customer centric mindset, placing client delivery as our highest priority.

 

Employee Satisfaction

  • Modern and safe airconditioned office in central location.
  • Professional and fair HR processes for selection, induction, placement and performance management.
  • Demand a nurturing culture with a sound HR support infrastructure.
  • Compliance with central and local Labor Laws.
  • Personal development and tertiary study support for all staff.
  • Reward and recognition system.
  • Strong social and wellbeing activity program.

 

Shareholder Satisfaction

  • We are committed to complying to our Shareholder Agreement, providing visibility of Infitecs performance.
  • Key components include regular communications of summary performance and access to finances.

Partner Satisfaction

  • Partnerships are a key priority in Infitecs’ 2022 Business Plan.
  • We believe that win-win agreements drive sustained relationships, and we strive to be honest and fair.

 

Value Statement

01

Our Team

We work in teams to accomplish outcomes that one person cannot achieve alone. To achieve high performance, we conduct ourselves in line with our company values. We have trust and fairness across all teams, a shared respect for different roles, a common objective (creating long-term value) and regular communication. We have many activities to release pressure and build team morale, such as compliance competitions, brain-storming suggestions with prizes for the best ideas, and team-building exercises oriented around problem solving.

02

Our Clients

Under this working atmosphere, we have a sustainable competitive advantage in the ability to serve all client demands. Our business is focused on a customer-driven, efficiency-oriented perspective. All our clients are satisfied with our high-quality services. They are particularly impressed by our professional performance during the epidemic. Happy clients in turn will give us more work and opportunities.

03

Our Shareholders

In the past, we lacked communication with our shareholders. We will take the initiative to provide more transparent information to them and get them actively involved so that they can have ongoing confidence to us.

Our Clients

 

 

Under this working atmosphere, we have a sustainable competitive advantage in the ability to serve all client demands. Our business is focused on a customer-driven, efficiency-oriented perspective. All our clients are satisfied with our high-quality services. They are particularly impressed by our professional performance during the epidemic. Happy clients in turn will give us more work and opportunities.

 

Our Team

 

 

Under this working atmosphere, we have a sustainable competitive advantage in the ability to serve all client demands. Our business is focused on a customer-driven, efficiency-oriented perspective. All our clients are satisfied with our high-quality services. They are particularly impressed by our professional performance during the epidemic. Happy clients in turn will give us more work and opportunities.

 

Our Shareholders

 

 

In the past, we lacked communication with our shareholders. We will take the initiative to provide more transparent information to them and get them actively involved so that they can have ongoing confidence to us.

 

Our Team

We work in teams to accomplish outcomes that one person cannot achieve alone. To achieve high performance, we conduct ourselves in line with our company values. We have trust and fairness across all teams, a shared respect for different roles, a common objective (creating long-term value) and regular communication. We have many activities to release pressure and build team morale, such as compliance competitions, brain-storming suggestions with prizes for the best ideas, and team-building exercises oriented around problem solving.

Our Clients

Under this working atmosphere, we have a sustainable competitive advantage in the ability to serve all client demands. Our business is focused on a customer-driven, efficiency-oriented perspective. All our clients are satisfied with our high-quality services. They are particularly impressed by our professional performance during the epidemic. Happy clients in turn will give us more work and opportunities.

Our Shareholders

In the past, we lacked communication with our shareholders. We will take the initiative to provide more transparent information to them and get them actively involved so that they can have ongoing confidence to us.

Value Statement

Our Teams

Our Clients

Our Shareholders

Our Teams

Our Clients

Our Shareholders

Our Teams

Our Clients

Our Shareholders

Leadership Team

HENRY CHOO

Chairman & Non Executive Director

GARY FITZGERALD

Non Executive Director

CHRIS MACDONALD

Chief Executive Officer

ELLEN HE

Director China Operations

BEN LIU

Contract Management Services Manager

KELLY HUANG

HR Services Manager

VIVIAN SUN

Contracts Management Team Leader

GEMMA HE

Finance & Administration Team Leader